At Ashba Aljamal, we strive to ensure your satisfaction with our products. If you are not entirely happy with your purchase, we are here to help with our Refund and Returns Policy.
1. Returns
- Eligibility for Returns:
Items must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (receipt or order confirmation) is required. - Return Window:
Returns are accepted within 3 days from the date of receipt. - Non-Returnable Items:
- Opened or used products.
- Personal care items such as body butters, soaps, or hair treatments, unless they are defective or damaged upon arrival.
- Gift cards.
2. Refunds
- Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. - Approval:
If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-7 business days. - Shipping Costs:
- Refunds do not include original shipping costs.
- Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
3. Exchanges
- We replace items only if they are defective, damaged, or incorrect.
- To request an exchange, contact us within 3 days of receiving the item.
4. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately with:
- A photo of the item.
- Proof of purchase.
- A brief description of the issue.
We will resolve the issue promptly by offering a replacement or a full refund.
5. Contact Us
If you have any questions or concerns regarding returns or refunds, please reach out to our customer service team at:
- Email: abeer_ali83@outlook.com
- Whatsapp: +971568083833
We value your trust and are committed to ensuring your experience with Ashba Aljamal is exceptional.
